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FAQ’s
SHIPPING
Q: When will my order be shipped?
A: Orders will be processed the same day the order is placed BEFORE 2:00pm est. Any orders after that will be processed the next business day.
Note: All shipping during holiday season will possibly be delayed.
Q: When will I receive my order?
A: Orders normally take anywhere between 3-5 business days depending on where you are.
Note: All shipping during holiday season will possibly be delayed.
Q: What shipping service do we use?
A: We currently use United States Postal Service (USPS)
SIZING
Q: What size should I order?
A: We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on. However, if you have questions about the dress, or any other item you're lusting after, feel free to send us an email using the contact us tab at the top, or call in store (863) 438-6606 during business hours. We will provide you with any information you need to make your decision!
ORDERING
Q: What payment options do you accept?
A: We accept all major credit cards (i.e. American Express, Discover, MasterCard and Visa) and PayPal. We do not accept personal checks, money orders, direct bank transfer, cash app, zelle, or other forms of payments.
Q: Will I be charged sales tax on my order?
A: Yes, all orders are subject to Florida’s state sales tax.
Q: How do I apply a gift card code or a promo code at checkout?
A: At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Q: Can I use promo codes with the purchase of already discounted items or sale items?
A: Unfortunately, promo codes and offers cannot be combined with already discounted items or sale items.
Q: Can I use promo codes and/or discounts with gift card purchases?
A: Discounts and promo codes cannot be combined with a gift card purchase and you cannot use promo codes for the purchase of a gift card.
Q: Was I charged twice?
A: We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted. Once your order is submitted you will see a bank authorization on your bank account. This is a common bank practice handling debit and/or credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, or immediate assistance please contact your bank. In the meantime, to ensure your card is only charged once, please only click the “Place Order” button once.
Q: I get an error message when I enter my shipping and billing addresses. What’s going on?
A: Error messages are so troublesome, aren’t they? If you are receiving one, there may be a problem with the credit card information, billing or shipping address entered. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick! If you are still having trouble, please feel free to contact us by using the contact tab at the top, or calling us by phone
Q: My order won't go through. What should I do?
A: You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake. If you continue to receive error messages, please contact us by phone during business hours at (863)-438-6606 or send us an email using the contact tab from the website.
Q: I need to change something on my order. How can I do that?
A: Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Fashion Fetish processes and packages orders usually within 2 hours. Once your order is processes and packed for shipping you will be unable to change or cancel your order.
Q: Where is my order confirmation and tracking number?
A: Yayyyy! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder. Once your order is shipped you will also receive a tracking number to the same email provided during checkout within 1-2 business days.
Can’t find your question and/or answer? Contact us for additional questions!